FAQ

Simon Ardem practices ethical and environmental manufacturing. We believe in sourcing conflict free diamonds and environmentally conscious mining by working only with suppliers who adhere to the Kimberley Process of how diamonds are mined.

The following services are available for custom and collection jewelry: appraisals, engraving, polishing, cleaning, sizing and resizing.

Sizing: Complimentary resizing within 3 months of purchase for engagement rings up to ½ size , up or down. Anything more than that may be subject to an additional charge.

Eternity bands are not able to resized and finger size should be considered and discussed prior to ordering.

All prices are stated in US dollars. ​To initiate the purchase process, we require 50% of payment to begin project and 50% prior to delivery. Simon Ardem offers complimentary regular and express shipping on all of our collection.

To start a return process, you will have 7 days after the item’s delivery to contact Simon Ardem via email: simonardem@gmail.com or via phone: 212-398-7160. Simon Ardem must receive the item within 10 days of its delivery date to be accepted. (*Exclusions for return policy: We will not receive returns for the following items: special orders, custom, engraved, resized, worn, altered, damaged, not in its original packaging). The official return and refund will be reviewed after item’s return and approved if the item meets all return conditions.

International returns are not accepted.

Item will maintain its lifetime warranty should any manufacturing defect arise. We do not cover issues that come from general use, such as and not limited to; missing or chipped stones, discoloration or distorted metal. The warranty is void if any repair or service was done by another jeweler other than Simon Ardem.